We ship all of our products using either FedEx or USPS. For our friends up north, our international shipments are sent via USPS International Services and transferred to Canada Post to be delivered. You will receive tracking information within 24 hours of the shipment of your gear. Any issues with your shipment after it has been picked up by the carrier from our facilities are your responsibility—we will do our best to keep the driver from drop-kicking your package.
For orders shipping within the lower 48 United States: all orders exceeding $30.00 are eligible for free shipping! If your order does not exceed $30.00, and it is shipping within the lower 48, a small shipping fee of $7.00 will apply. All other orders are subject to standard retail shipping prices.
Refunds and exchanges
We hope that you love whatever you take home from Urge. However, for those of you who change your mind, all eligible items may be returned up to 30 days after you buy it. Your returned gear must be in its original packaging and condition so that we can give it a new home. If the returned item has been opened, damaged, or used as a dog toy, we ask that you keep it.
For more information as told by our lawyer, see our Terms and Conditions.